| “In a world of a continuous barrage of information, the ability to create the bridge of mutual understanding is increasingly more important and more difficult. Real communication involves trust, integrity and empathy.” Sir John Harvey-Jones (1924 – 2008) I’m sure Sir John would approve of the Tempest Cosgrave approach: - Non-scripted - ‘One to one’ conversation - Fantastic return on investment. If you don’t know who Sir John Harvey-Jones was he is well worth checking out - a real ‘one off’ and legendry captain of industry. If It’s Good Enough for Mr Obama... Movers and shakers use the phone because it’s: - DIRECT - CLEAR - POWERFUL - EFFECTIVE WHEN the most powerful people in the world need to communicate, they don't use email or post on each other's Facebook wall, or tweet to a select group of followers. They pick up the phone. When your creditors want their money, they don't badger you with emails marked Urgent. They start calling you night and day. As so many of us retreat behind the walls of electronic communication, the advantage only grows for those ready to make phone calls. They can intimidate, flatter, cajole and probe with far more efficiency than people who rely on volleys of email to get what they want. But the art of "good phone" also requires self-discipline. In the days after last year's General Election, Gordon Brown couldn't contain himself on the phone with Nick Clegg, ranting at the Liberal Democrat leader in a conversation supposed to see if they might work together in coalition. His behaviour helped drive Clegg into the arms of David Cameron. For Steve Jobs, the chief executive of Apple, the telephone is an indispensable management tool. He uses it to reach out to customers in surprising ways. The buyer of the billionth iTunes song received a congratulatory call from Jobs at home. When an iPad developer, Ram Arumugam, had his personal finance app rejected by the app store and explained the technical reasons why on his blog, Jobs surprised him with a call. "Ram, this is Steve," he began and then explained the reasons why the app store had the standards it did and what Arumugam might do to retool his app to make it acceptable. Arumugam followed his advice and the app became one of the best sellers in the finance category! Actually, Barack Obama is not quite as compulsive a phone user but when there is good or bad news to impart, he sits at his desk and starts calling. |